HOW LONG CAN I EXPECT TO RECEIVE MY PHOTOS?
This depends on a few different things:
1. If you have more than one product
2. If your product(s) are particularly complex to shoot
3. You are mailing your products to Cannanovo. Typical turnaround time is 3-5 days after receipt of your product. If you need a more expedited turnaround, please let us know so we can work with you to meet your deadlines. We want to make sure you get what you need as quickly as we can.
HOW WILL MY PRODUCT BE HANDLED?
Your product will always be handled with the utmost care. Feel confidant knowing that Cannanovo is fully insured for even your most valuable items. Your product(s) will be cleaned before shooting to ensure the best possible photos in-studio. If you have special instructions for cleaning or handling, please mention that when you email us a request. When your product is not being shot it will be stored safely until you are ready to pick it up or have it mailed back to you.
IS MY INFORMATION CONFIDENTIAL?
Absolutely. We will only share photos with your approval.
HOW DO I GET MY PRODUCT TO CANNANOVO AND GET IT BACK?
You have a few options here:
1. You can ship your product to Cannanovo, but you will be responsible for shipping costs both ways, and we only ask that you pack the product appropriately so that it can be re-packed easily for return shipping.
2. You can drop it off and pick it up from the studio.
3. We also offer pick-up and drop-off services within 75 miles of our studio. Pick-up and drop-off services will incur an additional fee of $.50/mile of driving time.